Yazar "Kuzu, Omur Hakan" seçeneğine göre listele

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    DEVELOPING SUSTAINABLE RELATIONS WITH INTERNAL AND EXTERNAL STAKEHOLDERS IN UNIVERSITIES: VISION AND MISSION VIEWS
    (ELSEVIER SCIENCE BV, 2013) Kuzu, Omur Hakan; Gokbel, Hakki; Gules, Hasan Kursat
    The basic mission of the universities in the current century has been undergoing a transformation since the last two centuries. This transformation also affects the degrees of emphasis on missions with the content. Community service missions have been taking precedence over education and research missions in 21st century universities. Also current missions have been redesigned by integrating each other and the key elements such as strategy and sustainable development. The biggest difference of this design from the earlier models in universities is effective and permanent participation of the internal and external environmental conditions to this process. The success of this participation is possible by making the participation of the students, academic and administrative employees as internal stakeholders and alumni, business, central and local governments and civil society organizations as external stakeholders to the processes in higher education more functional. In this context the subject of this study is researching the internal and external stakeholders view on mission and vision of Selcuk: University's surveys data in the axis of a conceptual model designed for developing sustainable relations with a comparative method. In this study first, university and stakeholders relations are discussed with conceptual dimension and changing process's components. In the second part of the study, the questionnaire prepared in the form of case study and applied to university's internal and external stakeholders has been analysed in comparison. In the last part of the study, the process and system suggestions have been developed for building up planned and sustainable relationships with internal and external stakeholders through analysed findings. (C) 2013 The Authors, Published by Elsevier Ltd.
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    The Effect of Employee Relationships and Knowledge Sharing on Employees' Performance: An Empirical Research on Service Industry
    (ELSEVIER SCIENCE BV, 2014) Kuzu, Omur Hakan; Ozilhan, Derya
    The businesses may catch some opportunities in competition area with the satisfaction of both internal customers and the external customers and they can increase their profitability. In today, the businesses know that employees are the major assets of an organization. It is essential that the employees perform together as a collective unit and contribute equally towards the realization of a common goal. Therewithal if the relationship between employees and sharing of the knowledge is good the employees' performance can be good in businesses. The aim of this study is to make an attempt the service employees' performance in hotels. Hereby this study has been conducted in a five star hotel. Surveying method has been used in order to collect data. The employees of this hotel participated in the survey. Finally the results and suggestions related to the analysis results have also been introduced in the study. (C) 2014 The Authors. Published by Elsevier Ltd.
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    THE EHEA QUALIFICATION LEVEL IN THE CONTEXT OF CHANGING VALUES IN HIGHER EDUCATION: A CONCEPTUAL FRAMEWORK
    (ELSEVIER SCIENCE BV, 2013) Kuzu, Omur Hakan; Gules, Hasan Kursat
    Today, the situation of the higher education in the state and the society has been more important. While the values of higher education have been determining by the external factors, itself has been increasing the effect power on higher education institutions as an external factor. The cause and result of this transformation has been intersection ares of universities with the dynamics of global competition. As a result in this process universities have taken care of their relationship with stakeholder to able to read the changes beter. Academicians are in the first place among stakeholders without a doubt. Gaining qualifications of universities in the sense of regional and international in this environment is appearing as an important result of this process. This point has provided a platform of European Higher Education Areas theorotical reasons. Thus, both the variation process and the discussions about theories and applications of European Higher Education Area have always been tha agenda. From this point the subject of this study is researching the correlation between the changing higher education values and EHEA requirements in the axis of a conceptual model desiped for the satisfaction of stakeholders and the quality level of universities. In this study first, historical and conceptual transformation of higher eduation and university has been discussed. Second, an analytical evaluation of changing values of higher education has been presented. Also the history of European Higher Education Area and its components have been searched with a critical view. Consequently the process and system suggestions have been developed for building up cooperation with stakeholders and meeting the targets of EHEA through a conceptual model. (C) 2013 The Authors. Published by Elsevier Ltd.
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    Evaluating of CRM in Banking Sector: A Case Study on Employees of Banks in Konya
    (ELSEVIER SCIENCE BV, 2014) Karahan, Mehmet; Kuzu, Omur Hakan
    Customer relationship management approach is mainly a process. In order to realize this process some elements are required. In this process business apply CRM in four stages: Identification, Differentiation, Interaction and Customization. The aim of this study is to make an attempt the CRM practices in the context of banking services. Hereby this study has been conducted in the branches of banks, which give individual/commercial services in Konya, applying the Customer Relations Management. Surveying method has been used in order to collect data. The employees of these banks who work in the sales and marketing department of the branches participated in the survey. Finally the results and suggestions related to the analysis results have also been introduced in the study. (C) 2014 The Authors. Published by Elsevier Ltd. Selection and peer review under responsibility of Organizing Committee of BEM 2013.
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    Teacher Opinions About Computer Usage and Education in Preschool Education
    (ELSEVIER SCIENCE BV, 2013) Gules, Figen; Kuzu, Omur Hakan; Polat, Tuba
    Computers which are the most significant tools of information age, have increasingly been used in each stage of education system. During the childhood period being one of the most important stages for human development, computer usage has become common especially in the institutions of pre-school education. The aim of this study was to determine the opinions of pre-school teachers about computer usage in education. The research was planned its accordance with the relational screening model. Within this research, the questionnaire form was applied to 215 pre-school education teachers. Towards the results of the study, suggestions have been made for pre-school education teachers.