Meram Tıp Fakültesi Çocuk Cerrahisi Servisinde Yatan Hasta Yakınlarının Memnuniyetinin Araştırılması
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Dosyalar
Tarih
2005
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
Amaç: Bu çalışmanın amacı, ameliyat olmak üzere hastaneye yatırılan hastalara verilen tıbbi ve tıbbi olmayan bakım hizmetlerinden hasta yakınlarının memnuniyetini araştırmaktır. Yöntem: Bu tanımlayıcı çalışmada, randomize olarak seçilen hasta yakınlarına tıbbi ve tıbbi olmayan hizmetlerden memnuniyetlerini sorgulayan bir anket yüz-yüze görüşme yoluyla uygulandı. Hasta yakınlarına çocuğun hastalığı ve ameliyatı hakkında yeterli bilgi verilip-verilmediği, hasta yakınının ilgili doktordan, hemşireden, hastanın tıbbi bakımından, gösterilen ilgiden, verilen yemekten, ziyaret uygulamasından ve servis ortamı ve temizliğinden memnuniyeti sorgulandı. Bulgular: Hastaların % 98.0’ının yanında bir, % 2.0’sinin yanında birden fazla yakını refakat etti. Hasta yakınlarının % 67.3’ü kentsel, % 32.7’si kırsal kesimdendi. Hasta yakınlarının birçoğunu (% 88.4) anne, % 4.8’ini baba ve % 6.8’ini diğer yakınları oluşturmakta idi. Hasta yakınlarının % 76.0’ı ilköğretim, % 9.6’sı ortaöğretim, % 8.7’si yükseköğretim eğitimli olup, % 5.8’i okur-yazar değildi. Hasta yakınları hastalık hakkındaki bilgiyi % 68.3 oranında hekimden, % 3.8 oranında hemşireden, % 26.0 oranında hekim ve hemşireden ve % 1.9 oranında diğer personelden öğrenmişlerdi. En çok memnun olunan nedenlerin başında servis doktorları ve servis hemşireleri gelmekteydi. En çok memnuniyetsizlik duyulan konu ise yemek hizmetleriydi. Memnuniyet ile hasta yakınının geldiği yer, eğitim durumu ve hastanede kalış süresi arasında anlamlı ilişki saptanmadı. Sonuç: Hasta yakınların çok büyük bir bölümü Çocuk Cerrahisi Servisinden memnundur. Buna rağmen, personelin iletişim becerileri ve yemek hizmetleri kalitesine önem verilmeli ve hasta memnuniyeti ölçümü rutin olarak yapılmalıdır.
Objective: The aim of this study is to investigate the satisfaction of the patients’ relatives about medical and nonmedical care given to their patients, who were hospitalized in order to be operated. Methods: In this descriptive study, a questionnaire was applied to randomly selected patients’ relatives by face to face interview in order to determine their satisfaction about the medical or non-medical services. They were asked if they had been sufficiently informed about the patient’s disease and operation, and if they had been satisfied about the doctor, the nurse, the medical care of the patient, given interest to them, the food service, the time allocated for the relatives to visit the patient and the physical conditions and cleanliness of the clinic. Results: 98.0% of the patients had one relative who accompanied to the patient and 2.0% had more than one. 67.3% of the patients’ relatives were from urban areas, whereas 32.7% were from rural areas. Most of the patients’ relatives (88.4%) were mothers, 4.8% of them were fathers and 6.7% of them were other relatives. 76.0% of the patients’ relatives were graduated of primary school, 9.6% were graduated of high school, 8.7% were graduated of university and 5.8% were not graduated. 68.3% of the patients’ relatives had the information about the disease via the doctor, 3.8% had via the nurse, 26.0% had via both the doctor and the nurse and 1.9% had via the other staff. The mainly leading reasons of satisfaction were “the doctors” and “the nurses”. The mainly leading reason of dissatisfaction was “the food service”. There were no significant relationships between satisfaction and the district that the patients’ relatives come from, their educational level and their staying period in the hospital. Conclusion: Most of the patients’ relatives were satisfied with Pediatric Surgical Clinic. But, communication skills of the staff and the food quality should be taken into consideration and routine patient satisfaction surveys should be done.
Objective: The aim of this study is to investigate the satisfaction of the patients’ relatives about medical and nonmedical care given to their patients, who were hospitalized in order to be operated. Methods: In this descriptive study, a questionnaire was applied to randomly selected patients’ relatives by face to face interview in order to determine their satisfaction about the medical or non-medical services. They were asked if they had been sufficiently informed about the patient’s disease and operation, and if they had been satisfied about the doctor, the nurse, the medical care of the patient, given interest to them, the food service, the time allocated for the relatives to visit the patient and the physical conditions and cleanliness of the clinic. Results: 98.0% of the patients had one relative who accompanied to the patient and 2.0% had more than one. 67.3% of the patients’ relatives were from urban areas, whereas 32.7% were from rural areas. Most of the patients’ relatives (88.4%) were mothers, 4.8% of them were fathers and 6.7% of them were other relatives. 76.0% of the patients’ relatives were graduated of primary school, 9.6% were graduated of high school, 8.7% were graduated of university and 5.8% were not graduated. 68.3% of the patients’ relatives had the information about the disease via the doctor, 3.8% had via the nurse, 26.0% had via both the doctor and the nurse and 1.9% had via the other staff. The mainly leading reasons of satisfaction were “the doctors” and “the nurses”. The mainly leading reason of dissatisfaction was “the food service”. There were no significant relationships between satisfaction and the district that the patients’ relatives come from, their educational level and their staying period in the hospital. Conclusion: Most of the patients’ relatives were satisfied with Pediatric Surgical Clinic. But, communication skills of the staff and the food quality should be taken into consideration and routine patient satisfaction surveys should be done.
Açıklama
Anahtar Kelimeler
Genel ve Dahili Tıp, Memnuniyet, refakatçi, kalite, sağlık hizmetleri, Satisfaction, relatives, quality, medical services
Kaynak
Genel Tıp Dergisi
WoS Q Değeri
Scopus Q Değeri
Cilt
15
Sayı
4
Künye
Şahin, T. K., Bakıcı, H., Bilban, S., Dinçer, Ş., Yurtçu, M., Günel, E., (2005). Meram Tıp Fakültesi Çocuk Cerrahisi Servisinde Yatan Hasta Yakınlarının Memnuniyetinin Araştırılması. Genel Tıp Dergisi, 15(4), 137-142.
