The effects of organisational silence on work alienation in service enterprises

Küçük Resim Yok

Tarih

2019

Dergi Başlığı

Dergi ISSN

Cilt Başlığı

Yayıncı

Inderscience Publishers

Erişim Hakkı

info:eu-repo/semantics/closedAccess

Özet

Human resources are one of the most important resources for organisations in the current competitive work environment. However, this resource may, consciously or not, be treated in a way that may drive it into silence at organisations, and in result, alienation. This quantitative study aimed to determine the relationship between organisational silence and employee alienation at organisations. In this context, human-intensive service sectors, mainly health and tourism and hospitality sectors, were surveyed, and 425 valid responses were obtained from randomly selected employees working at such service providing organisations. The data were analysed by explanatory factor analysis and linear regression modelling. The results revealed that there was a significant relationship between organisational silence and alienation. Organisations get the highest potential of available human resources more when the factors that drive employees into silence are eliminated. Copyright © 2019 Inderscience Enterprises Ltd.

Açıklama

Anahtar Kelimeler

Business research, Health services, Hospitality services, Organisational silence, Service enterprises, Tourism services, Work alienation

Kaynak

International Journal of Economics and Business Research

WoS Q Değeri

Scopus Q Değeri

Q3

Cilt

18

Sayı

4

Künye