The effects of organisational silence on work alienation in service enterprises
Küçük Resim Yok
Tarih
2019
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Inderscience Publishers
Erişim Hakkı
info:eu-repo/semantics/closedAccess
Özet
Human resources are one of the most important resources for organisations in the current competitive work environment. However, this resource may, consciously or not, be treated in a way that may drive it into silence at organisations, and in result, alienation. This quantitative study aimed to determine the relationship between organisational silence and employee alienation at organisations. In this context, human-intensive service sectors, mainly health and tourism and hospitality sectors, were surveyed, and 425 valid responses were obtained from randomly selected employees working at such service providing organisations. The data were analysed by explanatory factor analysis and linear regression modelling. The results revealed that there was a significant relationship between organisational silence and alienation. Organisations get the highest potential of available human resources more when the factors that drive employees into silence are eliminated. Copyright © 2019 Inderscience Enterprises Ltd.
Açıklama
Anahtar Kelimeler
Business research, Health services, Hospitality services, Organisational silence, Service enterprises, Tourism services, Work alienation
Kaynak
International Journal of Economics and Business Research
WoS Q Değeri
Scopus Q Değeri
Q3
Cilt
18
Sayı
4
