Information systems outsourcing decisions using a group decision-making approach

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dc.contributor.authorKahraman, Cengiz
dc.contributor.authorEngin, Orhan
dc.contributor.authorKabak, Özgür
dc.contributor.authorKaya, İhsan
dc.date.accessioned2020-03-26T17:38:58Z
dc.date.available2020-03-26T17:38:58Z
dc.date.issued2009
dc.departmentSelçuk Üniversitesien_US
dc.description.abstractOutsourcing refers to a company that contracts with another company to provide services that might otherwise be performed by in-house employees. Information system (IS) outsourcing policies define the criteria that organizations utilize to decide upon the scope and degree of reliance of their IS capabilities upon external sources. IS outsourcing is an innovative organizational tool for IS management in both private and public sector organizations. In this paper, an interactive group decision-making methodology is proposed to select/rank 15 providers under multiple criteria. A measure for the consensus level of the group preferences is developed to satisfy an acceptable level of group agreement and reliability. The Spearman coefficients for both the aggregated rank order and each DM's rank order have also been calculated. The group and the individual evaluations are gathered through a fuzzy TOPSIS approach. The proposed methodology is applied in the largest office furniture manufacturer in Konya-Turkey. Eight alternative IS providers are evaluated based on seven criteria by five decision makers. Sensitivity analyses are also provided to see the effects of parameter changes on the final decision. (c) 2008 Elsevier Ltd. All rights reserved.en_US
dc.identifier.doi10.1016/j.engappai.2008.10.009en_US
dc.identifier.endpage841en_US
dc.identifier.issn0952-1976en_US
dc.identifier.issn1873-6769en_US
dc.identifier.issue6en_US
dc.identifier.scopusqualityQ1en_US
dc.identifier.startpage832en_US
dc.identifier.urihttps://dx.doi.org/10.1016/j.engappai.2008.10.009
dc.identifier.urihttps://hdl.handle.net/20.500.12395/23616
dc.identifier.volume22en_US
dc.identifier.wosWOS:000268819800002en_US
dc.identifier.wosqualityQ1en_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.language.isoenen_US
dc.publisherPERGAMON-ELSEVIER SCIENCE LTDen_US
dc.relation.ispartofENGINEERING APPLICATIONS OF ARTIFICIAL INTELLIGENCEen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.selcuk20240510_oaigen_US
dc.subjectOutsourcingen_US
dc.subjectInformation systemen_US
dc.subjectMultiple criteriaen_US
dc.subjectFuzzyen_US
dc.subjectTOPSISen_US
dc.titleInformation systems outsourcing decisions using a group decision-making approachen_US
dc.typeArticleen_US

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